FAQ

Something we take great pride in is our delivery times. We know that you’re excited to see your photographs and we’re just as excited to share them with you. The exact timing will depend on the length of your event and the time of year your event is taking place. Standard processing is 2-4 weeks from the event date. Rush processing is available for an additional charge.

Once the editing process has been completed, you will receive an email containing a personalized link to your online gallery. This gallery will be active for 30-days from the date it's sent to you. If digital products are included with your services, you will be able to view and download the digital files from the online gallery. Otherwise, you'll be able to purchase prints and digital files through the gallery using a credit card. Printed products typically take between 2-3 weeks for processing and delivery depending on the time of year and subject to processing times determined by our vendors.

Yes. Select highlight images can be delivered the same day for social media and marketing purposes for an additional charge. Subject to availability and event timing.

The number of images we deliver will vary depending upon a number of factors including the amount of time spent travelling, timelines, the time between events, etc. On average, most of our clients should expect to receive between 40-50 images per hour of coverage. On a 8 hour event for example, there is typically about 6-7 hours of photography after you take out time for travel, meals, setup, etc. That would result in approximately 300-400 fully-edited images. Sometimes the amount is higher, sometimes it is lower but our goal is to deliver quality over quantity without sacrificing any important moments of the day. We carefully select and edit only the best photographs from your session.

All photos come with standard license for marketing, PR and social media usage.

Licensing is not to be confused with copyright. According to the Canadian copyright act, as the image creators, we retain the copyright to all of the photographs that we create. This means that we retain the rights to use the images for any purpose and you would require our permission before the photos are altered, sold, published, entered into any contests or used for commercial purposes such as advertising or e-commerce. These types of uses would require a different type of license and would follow a different pricing structure.

Digital files include a standard license which provides you with the right to print & share the photos as much as you’d like for your own personal use. If you have any questions though, just ask!

If you're planning an outdoor event, all the planning in the world won’t help you if Mother Nature decides to deliver some nasty weather and you don’t have a backup plan.

Make sure you have a backup plan that includes booking an indoor location for your photos and/or event. If you’re planning an outdoor event, speak to the venue coordinator to see what they suggest as a backup location.

In terms of other indoor locations for formal photographs, we’re happy to recommend some great locations and of course we arrive with professional lighting, but ultimately it is your responsibility to secure an indoor location ahead of time. Many of the best indoor locations require you to pay a fee and they often book up pretty far in advance so make sure you secure your backup location as early as possible.

If you’re working with an event planner, they can also suggest some venues for you as well. If the weather isn’t too bad, our gear can stand up to the cold and a bit of moisture provided you’re up for it.

Events run long — it's just reality. I'll always check in with you before the contracted end time to see if additional coverage is needed. Overtime is billed at an hourly rate and will always be communicated and agreed upon before I extend my time.

Yes. Liability insurance is available for venues requiring proof of coverage.